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Terms & conditions

Welcome to endource. endource is brought to you by endource Limited (referred to in these Terms as "we", "us", "our", and "endource"). We are a company incorporated in England and Wales, with company number 09033720 and with a registered office at endource, 6 Hatton Place, London EC1N 8RU.

These Terms & Conditions ("Terms") together with our Privacy Policy (which you can view by clicking here) and Cookie Policy (which you can view by clicking here and Copyright & Trademarks Policy (which you can view by clicking here) (collectively, the "Terms") govern your access to and use of endource's websites, mobile applications and other platforms endource owns or controls and makes available to you (the "Services"), and any other linked pages or blogs, features, content (including any information, text, graphics, photos, lists of items compiled by you, comments, reviews, links, or other materials uploaded, downloaded or appearing on, or linked to the Services), or applications offered from time to time by endource in connection therewith (collectively referred to as "Content"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms. In addition, by purchasing any items through endource, you are subject to the endource Partner's terms, conditions and policies.

1. Basic Terms

You may use the Services only if you are at least 13 years of age. We do not knowingly market or sell products for purchase by children. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. If you open an account on behalf of a company, organisation, or other entity, then: "you" includes you and that entity; and you represent and warrant that you are authorised on behalf of that entity to bind the entity to these Terms; and you agree to these Terms on the entity's behalf.

The Services that endource provides are always evolving and the form and nature of the Services that endource provides may change from time to time without prior notice to you. In addition, endource may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice. endource retains the right to create limits on use and storage at its sole discretion at any time without prior notice or any liability to you.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by endource on the Services are subject to change. In consideration for endource granting you access to and use of the Services, you agree that endource and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

2. Account Registration

In order to register, you are required to provide your email address and password. You are also able to add user preferences.

All personal details disclosed by you on the Services will be collected and processed in accordance with our Privacy Policy and Cookie Policy. You warrant that all the information you provide to us is accurate and complete.

You agree to register with endource and access and use your account solely for personal use. You may not authorise others to use your account.

You are solely responsible for keeping your registration and other personal details (including your password) for your account confidential.

You shall promptly notify endource of any actual or suspected unauthorised third party access to your account. You shall co-operate with, and assist, us in any action or proceedings by us to prevent or otherwise deal with any unauthorised receipt, access or use of your account by any third party.

You warrant that all registration information and personal details provided to endource is true and accurate.

3. Google Sign-In

You can also register using Google Sign-In, which allows you to register with endource via your Google account. If you decide to do this, you give us permission to access basic information from your Google account. This information is collected by Google and is provided to us under the terms of Google’s privacy policy. We have no control over individual account privacy settings on such services or policies on how your personal information will be used. You and Google are in control of these matters, not us. Before using these features, you are encouraged to read all policies and information on Google to learn more about how they handle your information. endource is not responsible for any acts or omissions by Google and any connected social media service providers' use of features that come from Google’s platform.

4. Finding Out of Stock Items

If an item is out of stock, you may ask us to locate the item on your behalf via the form provided on the relevant product page. We will let you know by email if we are able to locate the item for you. The email will include a link to purchase the item on the retailer’s site. It is your responsibility to ensure that you review the relevant retailer's terms and conditions before placing the order.

5. Shipping And Returns

At endource, we curate and link to products from a wide range of trusted UK and international retailers. As a fashion discovery and comparison platform, we do not sell products directly, process payments, or fulfil orders.

Shipping

All purchases made through endource are completed on the retailer’s own website. Shipping costs, delivery times and fulfilment are managed directly by the retailer you purchase from, under their own terms and conditions. 

As a general guide, most retailers we feature offer standard UK delivery within 2–5 working days, next day delivery options on many items, and free delivery on orders over a minimum spend (which varies by retailer). For accurate delivery information, please check the retailer’s website at the time of purchase.

Returns & Refunds

Returns, refunds and exchanges are managed directly by the retailer you purchased from, under their own returns policy.

To return something, visit the retailer’s website where you completed your purchase, find their returns or customer service section, and follow their returns process. Most major retailers offer free returns within 14–28 days.

As a general guide, most major retailers we feature offer the following return terms:

Refunds are typically issued within 5 days of the retailer receiving your returned item, back to your original payment method.

Your Consumer Rights

As a UK shopper, you are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you the right to return most online purchases within 14 days of receipt. These rights apply between you and the retailer directly.

Need Help?

If you’re having difficulty locating a retailer’s shipping or returns information, feel free to contact us at [email protected] and we’ll do our best to point you in the right direction.

6. Accessing The Services

Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason the Services are unavailable at any time or for any period. We reserve the right to modify, restrict access or terminate access to the Services at any time.

From time to time, we may restrict access to some or all parts of our Services.

You are responsible for making all arrangements necessary for you to have access to Services. You are also responsible for ensuring that all persons who access Services through your internet connection are aware of these Terms, and that they comply with them.

7. endource Rights

All right (including copyright, trademarks and other intellectual property rights), title, and interest in and to the Services and the Content including but not limited to all information, data, text, maps, graphics, the "look and feel", logos, icons, trade marks, images, video clips, sound clips, editorial content, notices, data compilations, page layout, selection or arrangement of the contents of the Services, and the underlying code and software in the Services are and will remain the exclusive property of endource and its licensors. The Services are protected by copyright, trade mark, and other laws and treaties around the world. All such rights in the Services, Content (excluding Content provided by users of the Services) and related material are reserved.

endource is a registered trade mark of endource Limited. Both the trade mark and the endource logo are owned by us and cannot be used without our prior written consent. Nothing in the Terms gives you a right to use the endource name or any of the endource trade marks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding endource, or the Services is entirely voluntary and endource will be free to use such feedback, comments or suggestions as it sees fit and without any obligation to you.

You may print off one copy, and may download extracts, of any page(s) from our Services for your personal reference and you may draw the attention of others within your organisation to material posted on our Services. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not copy any part of the Content, with a view to creating or compiling any form of collection, compilation, directory or database unless we provide you with our prior express written consent to do so.

If you copy or download any part of the Services or Content in breach of these Terms, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. Restrictions On Content And Use Of The Services

You shall not use the Services:

  1. in any way that violates any local, national or other laws or regulations or any order of a court in any relevant jurisdiction;
  2. for any purpose that is not permitted by these Terms;
  3. in any way that infringes the rights of any person or entity, including their copyright, trade mark or other intellectual property rights, or other privacy or contractual rights;
  4. to distribute advertisements of any kind or post or otherwise communicate any false or misleading material or message of any kind;
  5. in any way that intentionally or unintentionally harasses, annoys, threatens or intimidates any other user;
  6. in any way that promotes or incites, whether intentionally or unintentionally, racism, bigotry, hatred or physical harm of any kind;
  7. in any way that is abusive, defamatory, inaccurate, obscene, offensive, objectionable or sexually explicit;
  8. to post photographs or images of another person without his/her permission (and if a minor, the permission of the minor's legal guardian);
  9. to promote illegal or unlawful activities or in any way which may lead to the encouragement, procurement or carrying out of any unlawful or criminal activity or which may cause any harm, distress or inconvenience to any person;
  10. to access, tamper with, cause damage to, or use non-public areas of the Services, endource's computer systems, servers or equipment or the technical delivery systems of endource's providers;
  11. to access or attempt to access any data of other users of the Services or to penetrate any of the security measures relating to the Services, or to probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
  12. in any way that intentionally or unintentionally deceives, defrauds or swindles any other user;
  13. to introduce any malware, virus or other harmful software program that intentionally or unintentionally damages or interferes with the operation of the Services, including but not limited to cancelbots, denial of service attacks, time-bombs, worms, Trojan horses, viruses or any other maleficent software or hardware;
  14. interfere with, or disrupt, (or attempt to do so), the access of any user, host or network including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services;
  15. to copy, modify, or distribute any other users' Content without their consent;
  16. for commercial purposes other than as expressly permitted in these Terms;
  17. to bypass measures used to prevent or restrict access to the Services;
  18. to solicit or provide unlawful services;
  19. to harvest or otherwise collect information about others without their consent;
  20. to gain unauthorised access to the Services, the server on which the Services is stored or any server, computer or database connected to the Services;
  21. to forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information;
  22. to scrape, crawl or spider or otherwise use the Services or any Content for phishing, spamming, trolling or any unauthorised (commercial) purpose; or
  23. to promote or support or solicit involvement in any political platform or cause, religion (recognised as organised or unorganised), cult or sect of any kind; or
  24. in any way which would violate applicable UK, US or international trade sanctions law.

endource reserves the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services and to terminate users or reclaim usernames. endource also reserves the right to access, read, preserve, or disclose any information as it reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or; (v) protect the rights, property or safety of endource, its users and the public.

Except as permitted through the Services (or these Terms), you have to use the endource API if you want to reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content or Services.

While we will do what we can to protect the security of your Content and account, we cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.

9. Sanctions

endource complies with all applicable UK and US sanctions law in accordance with endource’s sanctions policy.

10. The Services Are Available "as-is"

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services is provided to you on an "AS IS" and "AS AVAILABLE" basis.

Without limiting the foregoing, endource AND ITS PARTNERS DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY WARRANTIES, REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATION), GUARANTEES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED.

endource makes no warranty and disclaims all responsibility and liability for the completeness, accuracy, availability, functionality, compatibility, freedom from defects, timeliness, security, performance, availability, or reliability of the Services or any content thereon. endource will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content. You also agree that endource has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services. endource makes no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from endource or through the Services, will create any warranty not expressly made herein.

We do not provide any warranty or representation that the Services are free from infection by viruses or anything else that has contaminating or destructive properties. You use the Services at your own discretion and risk and you will be solely responsible for any damage to your computer, mobile device or network that results from your use of the Services. We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Services or to your downloading of any Content posted on it, or on any website or application linked to it.

We are not liable to you for any inability to access the Services at any time, for any reason (including but not limited to any planned or unplanned downtime, or any outages on networks (including mobile networks) or when you are not in an area supported by mobile coverage).

11. Limitation Of Liability

THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, endource AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY:

ARISING FROM OR IN ANY WAY CONNECTED TO:

WHETHER BASED ON WARRANTY, CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES.

NOTWITHSTANDING THE EXCLUSIONS SET OUT IN THESE TERMS, IF WE ARE FOUND TO BE LIABLE TO YOU, OUR TOTAL AGGREGATE LIABILITY TO YOU (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY IN STATUE OR OTHERWISE) FOR ALL AND ANY DAMAGES, LOSSES OR CAUSES OF ACTION ARISING, BY REASON OR IN CONNECTION WITH YOUR USE OF THE SERVICES, SHALL BE LIMITED TO £100.

NOTHING IN THESE TERMS SHALL AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER OR LIMIT OR EXCLUDE OUR LIABILITY FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE OR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

12. Your Liability

THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY.

YOU SHALL INDEMNIFY US AND KEEP US FULLY INDEMNIFIED ON DEMAND FROM AND AGAINST ALL LIABILITIES, COSTS, EXPENSES, DAMAGES AND LOSSES, LEGAL COSTS (CALCULATED ON A FULL INDEMNITY BASIS) AND ALL OTHER REASONABLE PROFESSIONAL COSTS (INCLUDING COSTS OF DEFENSE OF CLAIMS, SUITS OR PROCEEDINGS BROUGHT BY THIRD PARTIES)) AND EXPENSES SUFFERED OR INCURRED BY US ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, THE CONTENT, YOUR BREACH OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS.

13. Termination

We reserve the unconditional right to suspend, withdraw, terminate, amend or restrict access to some parts of the Services, or to the Services entirely, to you at any time immediately without notice for any reason, including (without limitation) in circumstances where;

and to the maximum extent permitted by the law, we expressly exclude all relevant conditions, warranties of any kind (either express or implied) and other terms which might otherwise be implied by statute, common law or the law of equity in relation to any liability that you may claim we owe to you in respect of such suspension, withdrawal or amendment.

On termination of these Terms (for whatever reason) all licences and rights granted to you in relation to the Services shall immediately come to an end.

14. Waiver And Severability

The failure of endource to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

15. Governing Law And Jurisdiction

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or your use of the Services. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16. Entire Agreement

These Terms are the entire and exclusive agreement between endource and you regarding the Services (excluding any services for which you have a separate agreement with endource that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between endource and you regarding the Services. Other than members of the group of companies of which endource is the parent, no other person or company will be third party beneficiaries to the Terms.

You acknowledge that you have not, in agreeing to these Terms, relied on any representation, warranty, or undertaking not expressly incorporated in them.

If any provision of these Terms is found by a proper authority to be unenforceable or invalid, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution at the address given below or via e-mail at [email protected]. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Any failure by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

The Services licensed personally to you and you may not assign, license, sub-license or transfer any right or obligation of these Terms to any third party.

We may transfer any of our rights or obligations under these Terms to any third party but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honor your rights under them.

Nothing in these Terms shall be deemed to constitute a partnership between the parties nor constitute either party the agent or employee of the other for any purpose.

endource may revise these Terms from time to time, the most current version will always be available here. If the revision, in endource's sole discretion, is material, endource will notify you via an e-mail to the email associated with your account. By continuing to access or the Services after those revisions become effective, you agree to be bound by the revised Terms.

These Services are operated and provided by endource Limited, 6 Hatton Garden, London EC1N 2RH If you have any questions about these Terms, please contact us.

This Agreement has been drawn up in the English language. In case of discrepancies between the English text version of this Agreement and any translation, the English version shall prevail.

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